FAQS
How much does it cost?
Standard entry tickets are £29.50. Gold entry ticket (includes fast track entry to the main entrance and all zones!) £44.50 per person. A booking fee also applies.
Are tickets transferable or refundable?
Tickets are non-refundable. Tickets may be transferred to another Scare City Experience event in 2025 by giving at least 14 days’ notice. No exchange requests are possible after this notice period under any circumstances.
Is there an age restriction?
The event is designed for an audience of 16 years and up. Young people aged 14 and over are permitted as long as they are accompanied by an adult (over 18) at a ratio of 1:6 maximum. Nobody under the age of 14 will be permitted. Proof of age may be requested and event staff reserve the right to refuse entry if this is not provided. We strongly recommend those planning to bring along anyone 14 – 16 yrs look through all of the information and visual material on our website, in order to make an informed decision.
Are there any other entry restrictions?
The Scare City Experience is a live-action, immersive scare event. You will experience intense audio & lighting, extreme low visibility, strobe lights, fog, damp or wet conditions and a physically demanding environment. It is not recommended for people with limited mobility, light-sensitive reactions, heart or respiratory conditions, back/muscle/skeletal conditions, or if you are pregnant.
Are pets allowed?
No, pets are not allowed in any area of the event space. Assistance dogs are permitted in the fully accessible Scare Village.
Are we permitted to wear fancy dress to the event?
You are not permitted to wear fancy-dress that covers your face or includes physical props.
When should I arrive?
Please arrive in time to park, meet up with your group (if you have booked together) and be at the event entrance at the time slot you have booked for. Entry will not be permitted before your time slot.
What if I am running late?
We ask all visitors to arrive at their allocated entry time. Allocated time slots must be strictly observed to ensure that visitor flow and capacities are kept. If you arrive later than your allocated time slot, we will endeavour to adjust your entry time (subject to availability). However, we are unable to permit late entry after (9.30pm) the last time slot under any circumstance due to our operating restrictions. Refunds and exchanges will not be given for late arrival where entry has not been possible.
How long is the experience?
The Scare City Experience is one continuous trail with a refreshment zone at the halfway point. Visitors tend to experience Scare City at their own pace, and some will be faster or slower than others. With that in mind, the length of the experience is entirely dependent on you. Experiences average between 45 and 120 minutes.
What if it rains?
The Scare City experience is an outdoor event with some indoor elements. The show will go on regardless of the weather so wrap up warm, bring an umbrella and be prepared for an amazing night!
Are food and drink available?
Yes! There will be food, soft drinks and alcoholic beverages available to purchase at numerous points throughout the experience. Alcohol sales will be strictly controlled, and a challenge 25 policy will be in place.
Are the actors allowed to make physical contact with me?
We can’t rule out some extremely close encounters with our scare park inhabitants. Be warned! Visitors are not permitted to make physical contact with the actors – any occurrence may result in removal from the venue.
What about accessibility?
The Scare City Experience is set in an abandoned theme park. Due to the existing topography of the venue, the scare trail consists of undulating surfaces, steps and narrow passageways. The trail itself is not accessible to wheelchairs or persons with limited mobility including frames and crutches. Accessible toilets are located at the entrance and exit.
Do I need to sign a disclaimer?
Yes, this will be issued on arrival and must be completed before entering the scare trail.