FAQS
How much does it cost?
Standard entry tickets are £35 +booking fee per person which include the Lower and Upper Balcony.
Premium tickets are £50 +booking fee per person which includes the Ground Floor.
VIP tickets are £70 +booking fee per person which includes the tables around the Ring.
How do I purchase tickets?
Online at scarecity.co.uk/book-tickets
Can I buy tickets at the door?
It is not possible to purchase tickets at the door. Please purchase your tickets online ahead of the experience to avoid disappointment.
Do I need to print my ticket, or is digital fine?
Both digital tickets and printed tickets are accepted.
Are group bookings available?
Yes. If you’d like a group booking our Royal Boxes are available for up to 8 people.
Are tickets transferable or refundable?
Tickets are non-refundable. Tickets may be transferred to another Scare City Experience – Live showing in 2026 by giving at least 14 days’ notice. No exchange requests are possible after this notice period under any circumstances.
Is this still a walk-through experience?
No. This is a seated event.
Our walk-through experience will be returning later this year at Camelot’s Abandoned Theme Park.
Where is the experience located?
Age
Young people aged 14 and over are permitted as long as they are accompanied by an adult (over 18) at a ratio of 1:6 maximum. Nobody under the age of 14 will be permitted alone. Proof of age may be requested and event staff reserve the right to refuse entry if this is not provided.
Bags
We allow bags which are no bigger than an A4 piece of paper in size. We advise travelling as lightly as possible to speed up entry, as all bags will be searched.
What if I’m running behind schedule?
We ask all visitors to arrive at their allocated entry time. However, we are unable to permit entry once the experience has begun. Refunds and exchanges will not be given for late arrival where entry has not been possible.
When should I arrive?
Doors open at 6:30pm.
Can I bring food and drink?
No food or drink purchased outside of Liverpool Olympia is permitted to be taken inside the venue. If you need to bring food or drink with you due to medical requirements, please contact the venue in advance to arrange this.
What is Scare City Experience - Live?
This new live production brings fan-favourite zones and signature scares from the infamous abandoned Camelot Theme Park onto the stage. Shows will keep you on the edge of your seat and deliver an immersive, story-driven experience packed with atmosphere, intensity, and unforgettable moments.
This time, rather than walking through the scares, you’ll be seated front and center, experiencing them up close, and there’s no escaping.
No trails. No abandoned theme parks. Just pure, live horror.
How long will it last?
Each show is 1 hour and 30 minutes long, plus intermission.
What to expect?
Scare City, brought to you Live on Stage. This is a seated experience.
Who is Scare City Experience - Live suitable for?
Guests will experience intense audio and lighting, extreme low visibility, strobe lights, fog, and a sensory impairing environment. It is not recommended for people with light-sensitive reactions, heart or respiratory conditions, or if you are pregnant.
Can I bring a service animal?
Assistance animals are welcome in the stalls and lower balcony levels of the venue, although we recommend booking a space in the venue’s accessibility platform for those customers with stalls standing tickets. Unfortunately, the Upper Balcony is not suitable for assistance animals due to leg rooms and the steep access points. We may request proof that your dog is registered with an organisation that is a member of Assistance Dogs UK.
Accessibility for those with limited mobility
Accessibility tickets are available on the Ground Floor of the venue. 1x carer tickets are allocated to 1x accessibility ticket.
Do you offer complimentary tickets for carers or personal assistants?
Yes – we can provide a complimentary ticket for a carer or personal assistant when supporting documentation is supplied.
What documentation do I need to provide?
You’ll need to email us proof of your access approval for a plus-one carer before purchasing your tickets. This can include documentation such as a Nimbus Card or equivalent official evidence.
How do I request a carer ticket?
Please email our team with your documentation attached before purchasing tickets. Once approved, we will issue a complimentary ticket for your carer to accompany you.
Do I need to arrange this in advance?
Yes – carer tickets must be requested via email ahead of your visit so we can review documentation and issue the additional ticket.
Who do I contact with questions or issues?
Please contact [email protected]
Is there a lost and found?
Please contact Liverpool Olympia. For FAQs specific to the venue, please visit liverpoololympia.co.uk/faqs